Frequently Asked Questions

How do I place an order?

To place an order, browse the products, add your items to the cart, and proceed to checkout. Enter your address and payment details to complete the purchase.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) only. No online payments are required.

How long will delivery take?

Orders are usually delivered within 3–7 business days depending on your location and the product availability.

How can I check the status of my order?

We do not have a real-time tracking system. Our team will contact you via SMS or phone call once your order is dispatched or out for delivery.

What is your return policy?

We offer a 7-day return policy on most products. Items must be unused and in original packaging.

Do you charge for delivery?

Standard delivery charges may apply based on location. Final shipping cost will be shown at checkout.

Is COD available everywhere?

COD is available for most locations. In some remote areas, availability may vary.

How do I cancel my order?

Please contact our support team within 48 hours of delivery with photos of the damaged product. We will arrange a replacement or refund.

Can I change my address after placing an order?

Address changes are possible only before the order is shipped. Contact support immediately to update details.

What should I do if I miss the delivery?

Our delivery team will attempt re-delivery or contact you. If unreachable, your order may be cancelled automatically.